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Please fill in the form below to open a new ticket.
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If you are member of a professional body please enter the name of the body and your firm's or your membership number. This information is required for Anti-Money Laundering (AML) checks.
Please upload your ID: this can be a copy of your passport or state identity card which must contain a photograph. We are unable to actually answer any queries unless we have proof of ID. Other checks for anti-money laundering (AML) purposes may be required.
This is essential in order to perform ID checks before we can answer any queries.
Please provide sufficient details of your query to enable us to provide you with a quote or estimate. If your query concerns a company or business, please attach a copy of the last management accounts. If it is about Shares/shareholders, please attach a copy of your Articles and Shareholder Agreement (if any).]
We have to complete an Anti Money Laundering (AML) check on everyone who raises a support ticket. Please upload a PDF of a certified copy of your passport together with a copy of a utility bill showing your private address. You can check what data is held by clicking on 'Profile' (see top right). If no details have been uploaded please add them now in the Profile section of your user account.
We must assess whether we are safe to rely on your firm's AML risk assessment for the client who may feature in this query.Tick the box to confirm you have successfully completed AML checks of risk assessment and ID verification for this client, and that they are not on the UK's sanctions list.
Tick to make written confirmation that you will provide us with copies of identification and verification documentation for AML in respect of the client featuring in this query on request by ourselves.
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