Frequently Asked Question

GDP Privacy Policy
Last Updated a year ago

GDPR Privacy Notice
Entity name

Ross Martin Tax Consultancy Limited
Trading at Virtual Tax Partner
Date: 10 February 2022

Our contact details
Name: Ross Martin Tax Consultancy Limited
Address: Castle Lee, Ryall, Dorset DT6 6EN
Phone Number: 01308 485050

The type of personal information we collect
We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details and identification data for Anti-Money Laundering ID checks).
  • Your business name and address.
  • Depending upon the nature of the tax query, we will also be provided with personal identifiers of your named clients together with any financial details relevant to the tax query.
  • Anti-Money Laundering (AML) compliance
  • To provide us with sufficient details to answer your specific tax queries as posted on our Virtual Tax Partner service.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us in order to:

  • Be AML compliant
  • Answer your tax query as posted on the VtaxP support portal.

We do not share this information with any others, although certain government bodies can obtain access to our data at will.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting
(b) We have a contractual obligation.
(c) We have a legal obligation.

How we store your information
Information that you supply when you open an account and a support ticket is securely stored on our secure databases which are hosted on webservers owned by Knowhost located in the United States. Knownhost are a data processor. 
We are a data controller for the purposes of GDPR. We will normally retain your information for the later of six years or when you cease to be an active user of
We dispose your information by deletion of your records within our secure database. 

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one
month to respond to you.
Please contact us on if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website:

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