Frequently Asked Question

What happens if a new activation email is sent to me?
Last Updated 8 years ago

If you have been locked out and you are re-sent an activation email again. Here is what you need to do:

Open the email and click on the activation link.
It will ask you for your user name.
Your user name is your email address.
After you enter your user name click the button to login.
This will take you to a screen which shows your details.
At the bottom of the screen, Access Credentials, it asks you for your new password and then it asks you to repeat it and then you are asked to ‘Update’. Do so and you are now logged in.

You always use your email address as your user name. Note down your password. 

Your user name and password for are not the same as for

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