VtaxP: the Virtual Tax Partner tax consulting and support service 

Terms and conditions


This is a summary of our standard terms and conditions: they set out the basis of our working relationship including how we charge for advice..

  • We will provide you with tax, accounting or company secretarial assistance, on a pay-as-you-go basis as requested by you when you create a support ticket with our Virtual Tax Partner (VtaxP) service.
  • We are acting for you and not for any third party.
  • This engagement commences when you tick the box to say that you confirm our terms and conditions, or if you are responding via email, when you submit the code below.  
  • If legal assistance is required in conjunction with tax assistance we will make recommendations suggestions and, if agreed we will then engage our legal team to draft the supporting documentation.
Basis of charging

Paid subscribers to the www.rossmartin.co.uk practical online tax service, who are accountants or lawyers working in commerce or practice, are charged at a rate in a range of £56.25 - £93.75 for up to 15 minutes of our time (£225 to £375 per hour). 

Our charges are otherwise £75 - £112.50 for up to 15 minutes (£275 to £450  per hour). The higher rate is applicable for high risk and complex corporate transactions, e.g. mergers and acquisitions, demergers and reorganisations, disguised remuneration etc.

A lower manager rate may apply where applicable (e.g. if you are requiring assistance with bookkeeping/accounts preparation/a relatively simply issue). this rate 

Our minimum charge is a quarter of an hour of time:

  • You will be billed once a query is marked as resolved.
  • If you have further queries open a new ticket.
  • We don't bill you until you agree a quote unless you have used a fixed price ticket.
  • We cannot act for you until we have confirmed your ID for anti-money laundering purposes.
How to obtain a price: types of ticket

1. Quote required

When you submit a query "Quote required" we will endeavour to provide an estimate of an approximate fee for a particular assignment at the outset.

  • If you require a fixed fee, please state this. It may be impossible to agree a fixed fee if there is an element of uncertainty as to how long a job will take. In these cases a fixed fee may not be appropriate and it may be more expensive for you to agree a fixed fee.
  • For any extras or time based billing our fees are charged in units of a quarter of an hour, with a minimum charge of a quarter of an hour.
2. Short chargeable query: fixed fee (budget selected)

  • If you have a short query and you wish to avoid the time delay of extra emails you may select one of the fixed fee options. These list fees by time/cost - e.g. up to 1/4 hour, 1/2 hour, 3/4 hour, or one hour.
  • If we can answer the query within the time that allows we will then go ahead and answer it and you will be billed automatically with the response.
  • If we cannot answer the query within that budget we will notify you and advise you how long we estimate.

Miscellaneous billing issues

  • All fees are subject to VAT at standard rate unless you are outside of the EU.
  • Any disbursements we incur on your behalf, and expenses incurred in the course of carrying out our work for you, will be added to our invoices where appropriate.
  • If you do not accept that an invoiced fee is fair and reasonable you must notify us within 14 days of receipt, failing which you will be deemed to have accepted that payment is due.
  • If a client company, trust or other entity is unable or unwilling to settle our fees we reserve the right to seek payment from the individual (or parent company) who has given us instructions on behalf of that client. You agree that we shall be entitled to enforce any sums due against the Group Company or individual nominated to act for you.


To signify that you have read and agree to our terms and conditions, as above, please note the following code and provide this when asked.


Code: 1785